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Subscription Terms & Refunds

Plain-English terms for the Recruiter subscription and the Verified add-on — what you pay, how to cancel, and when we refund. Effective September 26, 2026.

The short version

  • Recruiter subscription: $50 a month. Your first month is free, and you can cancel any time.
  • Cancel before your free month ends and you pay nothing.
  • Verified badge: a $15-a-month add-on. If we can’t confirm your business, you get that payment back in full.
  • We don’t refund part-months — when you cancel, you keep access until the end of the time you’ve paid for. We always refund billing mistakes.

Who these terms cover

These terms cover the paid plans on The Work Order (theworkorder.org) and are between you and The Work Order. By starting a Recruiter subscription or adding the Verified add-on, you agree to them. Browsing listings, sharing tips and having a free account are not covered here.

The Recruiter subscription

The Recruiter subscription costs $50 (US dollars) per month. It lets your recruiter account post work orders and search and view tradesmen’s profiles. It renews automatically every month on the same date until you cancel.

Your free first month

New recruiters get their first 30 days free. You add a card when you start, but nothing is charged until the free month ends; after that, $50 is charged automatically each month. We’ll email you a reminder before your first charge.

The free month is once per recruiter. If you cancel and subscribe again later, your subscription starts on a paid month.

Cancelling

You can cancel any time from My Account → Manage billing. Cancelling stops all future charges. You keep full access until the end of the month you’ve paid for — or the end of your free month — and then your subscription ends.

If you cancel before your free month is over, you won’t be charged at all.

Refunds

Subscription payments are not refunded for partial months or unused time. When you cancel, you simply keep access until the paid month runs out.

We will refund you in full if:

  • you were charged twice for the same month, or charged after you cancelled;
  • you were charged by mistake in some other way; or
  • you paid for the Verified add-on and we couldn’t confirm your business (see below — this refund is automatic).

To ask for a refund, email admin@theworkorder.org within 30 days of the charge. Refunds go back to the card you paid with and usually show up within 5–10 business days.

If a payment fails

If your card is declined, our payment provider tries again over the following days and emails you to update your card. While the payment is outstanding, your job postings are hidden and posting and tradesman search are paused. Update your card under Manage billing and everything comes straight back. If the payment still hasn’t gone through after the retries, the subscription ends.

When a subscription ends

Your job postings are hidden, not deleted, and your account stays open. If you subscribe again, your postings come back automatically.

The Verified add-on

The Verified add-on costs $15 (US dollars) per month, on top of an active Recruiter subscription (your free month counts). It’s charged when you add it — there is no free month for Verified.

After you pay, we check by hand that your business is real and operating. Once we’ve confirmed it, the ✓ VERIFIED badge goes on your profile and your job postings, and your postings are shown above unverified ones. If we can’t confirm your business, we cancel the add-on and refund that payment in full.

You can cancel Verified any time under Manage billing; the badge stays until the paid month ends. If your Recruiter subscription ends, the Verified add-on ends at the same time and the badge comes off; the rest of that Verified month is not refunded.

Price changes

If we change our prices, we’ll email you at least 30 days before the new price applies to your subscription, so you have time to cancel if you don’t want to continue.

Payments and receipts

Payments are handled by Stripe. Your card details go straight to Stripe — The Work Order never sees or stores your full card number. Receipts and invoices are under Manage billing, and charges show on your card statement as THE WORK ORDER.

Listings that break our rules

We may take down listings that are fake, misleading or not a real job, and may close accounts that post them. If we close your account for this, we cancel your subscription and any add-on; payments already made for the current month are not refunded.

Questions

Questions about billing, or think we’ve charged you by mistake? Email admin@theworkorder.org and we’ll sort it out.